Return Policy You may exchange or return product for a refund (excluding shipping and handling charges) within 30 days of purchase.
All items must be in new, unused, untested condition. Items tested in any manner are not returnable.
If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund.
If you do return an item that has been used and is not in resalable condition, the customer will be charged a cleaning fee of up to 50%, depending on how much labor and time is involved in cleaning the item. If any item is damaged, we will deduct the cost of that item from the refund.
The following items are not returnable; special orders, pond liner, liner underlay, tubing, books, aquatic plants, liquids, fish food and plant food.
Every return requires a return authorization number (RA) from us.
Return Procedures
Every return requires a return authorization number (RA) from us.
All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by us.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box.
Any merchandise returned to us unauthorized will be refused.
Please ship your parcel back to us freight prepaid via UPS or Fedex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments as well as shipments via US Postal Service.
We are not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.
Please inspect your order immediatley and notify us right away if there is any damage to
your merchandise.
No refunds
on custom orders, no refunds on special orders, any item that is not in our
stock (i.e.aerators and nozzles).
No refunds
on any sewage pump that has been used.
All returns must be authorized and customer must write the
return
number on the package or the return will not be accepted.
All regular returns
will be charged a 15% restocking fee.
All cancelled
orders and returns will be charged a 6% credit card processing fee on top of the
restocking
fee.
All items returned must be in salable condition for a full
refund, shipping is not refundable.
Please contact us.
1-805-934-1547
Product Warranty
All warranty
issues are handled by the manufacturer of the product.
Limited
warranties are specific for each manufacturer. Please read warranty
information before; operating your pump,
fountain or pond product. All warranties are void when the product
is tampered with or misused in any way, (i.e. cutting the cord).
Damage Caused by Wildlife & Nature
In addition any animal chews to the service cord are not covered under the warranty. If you have muskrats/beavers in your area then please protect your power cords. Power surges, pumps operated using extension cords, lightning strikes or any failure of any component do to misuse or acts of God are not covered under the warranty.
You may contact us for information about warranties, where to
send the product and how to proceed with a claim, however all warranty
instructions are shipped with every product.
Please contact us.
1-805-934-1547
